Legal
HALO Productions

Privacy Policy HALO for consumers

In case you visit one of our websites, request our services or order our products, the following privacy policy applies.

With this Privacy policy, HALO EVENTS B.V. would like to explain how we handle and use your personal data. If you have any questions regarding this Privacy policy, please contact us at admin@haloproductions.nl

1. Definitions

In this Privacy policy, the following terms or definitions are used:

Account
Your personal registration via an Optin on websites and/or apps with which you access the Service.
Devices
The devices, such as PCs, smartphones or tablets, with which access can be obtained to the Service.
Content
Information (including audio-visual material such as trailers and photo’s) that HALO makes available as part of the Service.
Service
The complete package of services that HALO offers to you. For example, websites and/or apps, personalized newsletters, the Account, but also the events and the services provided at events. For example, the option of paying cashless at an event for food and/or beverages using an app. A service can also extend in the future for other new services.
Personal data
Any data whereby HALO can directly or indirectly trace or distinguish you. For example, a name, e-mail address or an IP address.
Advertising Network
An RTB/Programmatic Network (also called Real Time Bidding Network) offers advertisers the opportunity to purchase advertising space through an auction. To optimize advertising, advertisers and RTB networks place cookies. By means of these cookies, you are tracked and targeted to visit other sites that are connected to the same network.
Privacy policy HALO
This privacy policy of HALO, the private company with limited liability, HALO Events B.V., Groep Werninkhof 2, 1318 CS Almere, the Netherlands, is the data controller for the Processing of your Personal Data.
Processing (Process, Processed)
Processing (Process, Processed): All use of your Personal Data such as storing, modifying, forwarding or (partially) deleting these data. For example, HALO processes Personal Data because you use HALO websites and/or apps.

2. Persons younger than 16 years

Persons who have not yet reached the age of 16 (minors) may only register for an HALO Account and/or Newsletter with the consent of a parent or legal guardian. The parent(s) or legal representative of the minor user must read this Privacy policy in the interests of the minor user and can exercise the rights of the user in question instead of the minor user.

HALO advises parents or legal guardians to supervise the use that a minor user makes of the Service and to make such users aware of how their Personal Data can be used on the basis of this Privacy policy. HALO makes reasonable efforts, with due observance of technology, to check that only users aged 16 or older can create an HALO Account and/or fulfill purchases. HALO does this for example by means of a birth date check when a profile is created and/or a purchase is fulfilled.

3. Which of your Personal Data are processed by HALO?

HALO Processes the following of your Personal Data for the purposes explained later in this Privacy policy:

First Name;
Surname;
E-mail address;
Gender;
Date of birth;
Address;
Residence;
Telephone number;
Country;

It is not the case that HALO always uses all of your above-mentioned data. This depends on purposes as described later in this Privacy policy.

4. How does HALO obtain your Personal Data?

HALO obtains your Personal Data in the following ways:

Directly from you:

For example, if you sign up for a special campaign, newsletter or promotion run by HALO, if you send an e-mail or otherwise contact HALO (for example with questions about the use of the Services).

As a result of using the Service:

By means of your registration, you have access to the Service. In addition, HALO can also offer the Service to persons without a registration. If you give permission for this, HALO can read and store the unique characteristics of the device that has been used in the context of the Service. Based on the HALO Account and/or the unique features of the Device which you use to access the Service, HALO can keep track of your use of the Service, including the Content that is watched, read, listened, commented or shared using the HALO Account. Insofar as mobile Devices are used, the location of the Device is passed on to HALO in the context of the Service. Prior to installation of such apps on a mobile device, you are explicitly requested to allow your location data to be determined and used.

From third parties:

For example, if you or another visitor of an HALO website or app uses social network functions that are integrated in the Service, HALO may receive certain information from the relevant social network, such as Facebook, Instagram and Google+. HALO may also receive information from partners who are involved with the Service. For example, HALO uses services provided by other parties that help it to map and analyze the way in which the Content and websites are used. An example of this is Google Analytics. This tool enables HALO to monitor websites (where do you click and how often). Other examples are partners who on your behalf handle payment for the Service. Examples are iDeal, PayPal or Adyen, which handle the payment transactions between you and the services/products provided by HALO.

5. What is the reason why HALO Processes your Personal Information?

HALO Processes your Personal Data for the following purposes:

5.1 In order to provide the Service:

Example; data that is entered when registering for a ticket or using a service (such as name and date of birth) can be used to check whether you meet the set requirements (in regards to age). Specified contact details can be used to inform you about (changes to) the Service or service e-mails.

5.2 In order to process payments:

Certain data that are requested when registering or using it, may be required for issuing invoices and processing payment for a Service.

5.3 In order to build a profile

HALO strives to ensure that the Service is as relevant as possible for you. To do this, HALO can keep a profile based on your use of the Service to get an idea of your most likely interests. HALO can do this for example, by keeping track of what Content you request or which purchases (such as tickets, refreshments, merchandise or travel package) you make. Another way in which HALO builds a profile is by using your location data at events (after gaining explicit permission to do so) to see which artists, music and experiences appeal to you. Based on these interests, HALO can change the Content, including adverts. As an example, HALO can then show recommendations for similar Content that has certain artists or events.

HALO can also use these profiles for campaigns run by online advertisers. HALO is and will remain the owner of these profiles and will never make these profiles available to third parties. HALO only shares the segments (tags) with the advertisers (e.g. ‘woman, age category 20 to 30 years), to ensure that the adverts match the interests.

5.4 In order to send personalized newsletters and promotions:

HALO can also use contact information and other data that have been collected to send you newsletters and/or inform you by phone, SMS, push messages from apps or other suitable media, on products and services of our events. The content of these newsletters may be personalized according to your past orders and/or preferences. In case you do not wish to receive any more newsletters by e-mail, you can unsubscribe by using the link at the bottom of each mail or by sending an e-mail to admin@haloproductions.nl

5.5 In order to improve the Service and to identify general trends:

HALO uses your usage data to analyze in a general sense how the Service is used and which trends can be observed, in order to make more informed decisions about, for example, further development of the Service and the Content offering. It is also possible to track purely technical trends for that purpose, for example which types of Devices or browsers are used to retrieve the Content.

5.6 In order to prevent misuse:

HALO also Processes your Personal Data and your use of the Service in order to prevent misuse of the Service and the Content, to prevent fraud (e.g. with credit card or other means of payment), and to protect the rights of others (including the right-holders to the Content).

5.7 In order to carry out market research:

HALO can contact you and former users and visitors of the Service that have provided their contact details for the purposes of market research. Participation in such research is always on a voluntary basis. HALO can, based on this research, send offers to you and others who participated in this research, provided that prior permission has been given for this.

5.8 In order to ensure compliance with laws and regulations:

Your Personal Data can be used to comply with laws and regulations that apply to HALO, to deal with disputes and to have audits carried out.

5.9 HALO can utilize profiling.

Which means collecting, analyzing and combining of (personal) data aiming to tag you in a specific (interest) category.

The importance of profiling is that we can gain interests which content you may be interested in and which products or services (including commercial products or services) would suit you.

Profiling ensures that both the content and ads are more in line with your personal interests.

Profiling can impact your privacy. For example, if false (interest) categories are linked to you based on incorrect or outdated data. If you believe that this is the case, the GDPR provides you the right to have your data modified or removed. In this case, please contact HALO. For more information on the Right of correction, postage and removal send an e-mail to admin@haloproductions.nl

6. Why does HALO Process your Personal Data?

The main reason why HALO Processes your Personal Data is because this is necessary to provide its Service. For example, HALO Processes your Personal Data so that it can grant you access to its websites, apps or events. It may also be the case that HALO Processes your Personal Data because it is obliged to do so because of laws and regulations. For example, the Dutch General Act on Government Tax makes it mandatory to retain payment data for 7 years for the Tax Authorities.

Another reason why HALO Processes Personal Data is because either HALO or a third party has a legitimate reason for doing this, such as a commercial interest. In that case, HALO will always make a thorough assessment as to whether this interest is greater than your privacy interest.

Finally, HALO can Process Personal Data on the basis of your permission. For example, HALO asks for your permission before placing and reading tracking cookies or before sending you (electronic) commercial messages.

7. Who does HALO share your Personal Data with?

With other HALO entities and events:

The Personal Data that are collected are processed by HALO also for the companies affiliated with HALO. These companies can access your Personal Data insofar as this fits within the purposes described in this Privacy policy.

With (other) suppliers of HALO:

HALO can share your Personal Data with the suppliers it works with to realize the Service (for example a mailing company, market research agency, event partners or the party that has been commissioned by HALO for the technical realization of a website and/or app). Where possible, HALO places these third parties under the obligation to act in the capacity of data processor. This means that HALO determines the purpose for which and the manner in which the personal data are to be Processed and the data processor is only allowed to handle your data according to the instructions and (security) standards of HALO. These agreements determined by HALO with each data processor are set out in a so-called processor agreement. If these third parties are outside the European Economic Area (EEA), HALO has reached (additional) agreements with these parties. HALO signs a model contract with these data processors that has been approved by the European Commission (also called standard contractual clauses). Where data are transferred to the United States, HALO either agrees on the model contract or HALO allows the transfer under the EU-US Privacy Shield.

With other HALO partners:

In specific cases, in the context of the purposes described above, it is necessary to share Personal Data with third parties who use this Personal Data independently. In addition, HALO can provide Personal Data for marketing purposes to other partners selected by HALO. HALO will first request separate permission from you to do this.

With the authorities and others:

In exceptional cases, HALO may provide Personal Data to authorities or third parties, if HALO is required to do so by law or by order of the court, or if there is reasonable reason to believe that this is necessary in order to prevent damage or misuse.

In case of merger or acquisition:

HALO may transfer its enterprise as a whole or part of its assets to a third party. In that case your personal data shall also be transferred to that party. We shall inform you thereof timely in advance. In case you do not wish to use our Service anymore, you can request us to remove your data.

8. Cookies

Cookies are small files that can be placed on your Devices by the websites and/or apps of HALO. For example, information relating to website use can be collected using cookies about other visitors of the HALO websites. There are different types of cookies. In some cases, cookies are automatically deleted when you close your browser; in other cases, these cookies are stored for longer and can be read the next time you use the Service. Where HALO collects Personal Data using cookies, these Personal Data are processed in accordance with the provisions set out in this Privacy policy. Before HALO places non- functional cookies, HALO will inform you about this and ask for your permission. It is only after permission has been given that these cookies are placed and read.

HALO can also place tracking cookies, which are used by HALO if you as a visitor navigate to third party websites where HALO can place ads via an RTB and/or Programmatic network (see: 1 – Definitions). Additionally, HALO uses third parties to analyze the use of its Content, websites, apps and the Service. These third parties also place cookies for HALO on your Devices, which are used to map your use of the Service. For example, Google Analytics.

Cookies from third parties are placed on your Devices by third parties, and only these third parties have access to those cookies and the information collected by the cookie. Third parties that have permission to place cookies via the Service are, for example, advertising networks that place the adverts on the HALO websites. Ad networks usually leave so-called “tracking cookies” on your devices. Tracking cookies enable advertisers to track your browsing habits so that they can display as many relevant ads as possible on the websites that you visit. Social networking services such as Facebook, Instagram and Google+ can also place cookies via the websites of HALO. This is done via the buttons of these social networks that may appear on the websites of HALO to promote (“Like”) or share (“tweet”) Content.

Below are an overview of (technical) partners on the websites and/or apps of HALO:

  • Twenty.nl (hosting & storage)
  • Fanalist (engagement tooling)
  • Viewsee (asset management for personal content publishing)
  • Qikker (functional for storing cookie preferences);
  • Google Tag manager (analytics pixel used to improve the HALO platform)
  • True SSL Certificates (website security)
  • EventBrite (ticket partner)
  • Mailcamp as mail provider
  • Google Analytics (analytics pixel used for research)
  • Google Tag Manager (tags used for re-targeting)
  • Facebook pixel (tracking pixel used for re-targeting within Facebook)

If you would like more information about the cookies that other parties place from the websites and/or apps of HALO and the purposes for which and the manner in which these cookies are used, please read the Privacy policies of these parties on their websites and/or apps.

Browser applications can be set so that new cookies are no longer received the next time you use the Service. This differs from browser to browser; we recommend that you consult the help function of the browser if necessary. This should also explain how to delete cookies that have been previously placed.

Your current state: allow all cookies (Necessary, Preferences, Statistics, Marketing).

9. How long does HALO store your Personal Data?

HALO will keep your Personal Data for as long as necessary to get you the best service or in case of refund terms, warranty or recurring contact needed to keep you up to date. HALO stores your data for at least as long as you use the Service and if your Account is inactive, for a period of 2 years thereafter. The reason for HALO doing this is so that you can easily return to using the Service when re-activating. If you have been inactive for a long period (longer than 2 years), HALO will delete your data.

An exception to this is if the law prescribes that HALO must retain certain data for a longer period of time. For example, the Dutch General Act on Government Tax makes it mandatory to retain payment data for 7 years for the Tax Authorities.

10. How does HALO protect your Personal Data?

HALO at all times maintains a level of security in the Processing of Personal Information that, in view of the state of the art, is sufficient to prevent the loss, alteration, disclosure of or unauthorized access to Personal Data. If HALO engages third parties, then HALO imposes the same level of security on them. HALO has a close relation to its data processors and made clear agreements in our Processing Agreements.

Questions about this security can be directed to admin@haloproductions.nl

11. What are your rights?

People whose Personal Data are Processed have certain rights under the law. At all times, you can view the Personal Data Processed by HALO and adjust if required. You may also object to receiving information or targeted offers from HALO via e-mail, telephone, post and/or SMS; you are also entitled to apply to have your data deleted in accordance with the applicable regulations. Finally, we would like to point out the right to file a complaint with the Dutch Data Protection Authority.

HALO tries to ensure that you can exercise these rights as much as possible yourself. For example, you can exercise your rights by viewing, correcting or deleting your data in your Account and/or use the unsubscribe link at the bottom of every e-mail. You can also exercise these rights by contacting us via the e-mail address admin@haloproductions.nl HALO will try to respond to your request within 4 weeks

12. Changes to the Privacy policy

It may be that HALO decides in the future to, unilaterally, change this Privacy policy. HALO therefore recommends that you regularly check this Privacy policy to see if there have been any changes. If there are any major changes, HALO will inform you about this in advance by publishing the amended Privacy policy. The latest applicable version of the Privacy policy can always be consulted on the relevant HALO websites and/or apps.

If you have any questions regarding this Privacy policy please contact us at:

HALO Events
admin@haloproductions.nl

Almere, 01 July 2019